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Hospital ERP and administrative control

Sense Operations

The commercial and operational backbone behind care delivery.

Sense Operations connects procurement, inventory, pharmacy stores, assets, workforce, billing support and finance processes for hospitals that need stronger enterprise control around their clinical systems.

Product coverageSwaves Health
01

Procure-to-stock control

02

Multi-store material visibility

03

Service-to-settlement workflows

04

Workforce and asset administration

Configured around facilities, services and roles
Best suited to

Hospitals, diagnostic organisations and care groups seeking a configurable operational platform for materials, workforce and finance-adjacent workflows.

Sense OperationsOperations control
Sense Operations hospital administration workspace
Representative workspace using realistic synthetic data.

Operating outcome

What changes for the hospital

The product is organised around the work that has to finish, not a loose collection of department screens.

Better visibility from demand and purchase through receipt, issue and consumption

Clearer accountability for approvals, stock movement and commercial exceptions

Connected patient-service charges and financial hand-off

An operational foundation that can work beside existing clinical applications

Capability catalogue

Capabilities organised by hospital responsibility.

Capabilities are grouped by the operational responsibility they support, with configuration and integration shaped during implementation.

01

Procurement

Control demand, sourcing, approvals and receipts through traceable documents.

  • Material and service requests
  • Supplier and quotation records
  • Purchase orders and approvals
  • Goods and service receipts
  • Purchase returns
  • Supplier invoice hand-off
02

Inventory and stores

Track stock by item, location, batch and movement across the organisation.

  • Central and department stores
  • Batch and expiry visibility
  • Transfers and material issues
  • Reorder and shortage views
  • Adjustments and stock counts
  • Consumption and valuation reports
03

Pharmacy operations

Support counter and store workflows around fulfilment and stock control.

  • Dispense work queue
  • Substitution and partial issue
  • Batch-aware issue
  • Returns and cancellations
  • Purchase and replenishment
  • Sales and collection linkage
04

Patient revenue support

Translate delivered services into traceable commercial events.

  • Service and item catalogue
  • Tariffs, packages and price lists
  • Estimates and deposits
  • Charge capture and invoices
  • Discount and write-off approvals
  • Receipts, refunds and settlements
05

Finance and administration

Give finance teams structured source documents and review queues.

  • Receivables and payables
  • Cost centres and departments
  • Cash and bank records
  • Tax fields and accounting mappings configured for deployment
  • Period and exception review
  • Management reports and exports
06

Workforce and assets

Maintain the operational records that keep departments staffed and equipped.

  • Employee and department records
  • Attendance and shift inputs
  • Leave and expense workflows
  • Asset register and assignment
  • Maintenance schedules
  • Contract and document records

Connected workflow

From service demand to accountable settlement

Operational documents, owners and approvals stay visible from the first request through stock or financial completion.

01

Requesting department

Create demand

A department raises a material, service, staffing or commercial requirement.

02

Operational owner

Review and approve

Apply the relevant budget, price, authority and exception path.

03

Stores or service team

Fulfil

Purchase, transfer, issue, deliver or charge the approved requirement.

04

Finance and operations

Reconcile

Match receipt, issue, consumption, invoice or settlement to the originating event.

05

Management

Review

Expose outstanding documents, ageing, variance and owner action through operational reports.

Role-based experience

One patient or operating journey. Focused workspaces for every role.

People see the queues, context and actions relevant to their responsibility and access.

Demand-to-purchase control

Procurement

RequestsSuppliersOrdersReceipts

Available and accountable stock

Stores and pharmacy

StockTransfersBatchesReorder

Accurate service settlement

Billing and cashiers

ChargesInvoicesReceiptsRefunds

Commercial review and close

Finance

ReceivablesPayablesExceptionsReports

Workforce and assets

Administration

EmployeesShiftsAssetsMaintenance

Available working surfaces

Procurement deskStore workstationPharmacy counterBilling counterFinance workspaceDepartment manager viewMobile approval view

Configured for context

The product adapts to the hospital’s operating model.

Configuration is governed as part of implementation so facilities can reflect their services without losing consistency and control.

01

Organisation and cost centres

02

Items and suppliers

03

Stores and warehouses

04

Approval rules

05

Price lists

06

Taxes and accounting mappings

07

Employee policies

08

Document formats

Start with the operating problem

Show us the journey you need to improve.

We will map the right product scope, integration points and implementation path.

Start a conversation