01
Operational discovery
Map facilities, departments, journeys, roles, documents, exceptions and current systems with hospital stakeholders.
- Current-state map
- Scope and assumptions
- Priority journeys
- Integration inventory
Implementation and services
Implementation built around the way the hospital works
Swaves combines product configuration, integration, migration, training and managed support. Scope is shaped around the customer’s facilities, services, roles and starting systems.
In this section
- 01Implementation path
- 02Professional services
- 03Readiness
Implementation path
From operating discovery to a supported hospital service.
The plan is organised around working journeys and role readiness—not only module installation.
02
Solution configuration
Configure organisation, catalogues, forms, schedules, roles, approvals, print formats and operational measures.
- Configured workflows
- Role matrix
- Master-data templates
- Demonstration scripts
03
Data and integration
Prepare approved data, build owned interfaces and verify business outcomes as well as message delivery.
- Migration runs
- Interface contracts
- Reconciliation queues
- Test evidence
04
Validation and readiness
Run role-based scenarios, exception drills, device checks, training and cutover rehearsal.
- Scenario results
- Training completion
- Readiness register
- Cutover plan
05
Go-live and stabilisation
Support users on the floor, monitor critical workflows and resolve prioritised issues through controlled releases.
- Command support
- Issue triage
- Daily review
- Stabilisation report
06
Managed improvement
Operate support, review adoption and performance, and introduce agreed improvements through a release rhythm.
- Service desk
- Operational reviews
- Release plan
- Knowledge base
Professional services
The disciplines required to make the product work in context.
Hospitals can engage Swaves for a complete implementation or for selected workstreams around an existing estate.
01
Product and workflow configuration
Departments, locations, roles, forms, catalogues, schedules, approvals, reports and document formats.
02
Integration engineering
Owned interfaces for diagnostics, devices, payers, communication services, government programmes and existing applications.
03
Data preparation and migration
Profiling, cleansing, mapping, rehearsal, reconciliation and approved cutover for agreed data sets.
04
Training and adoption
Role-based instruction, super-user enablement, floor support and practical scenario guides.
05
Managed application support
Service desk, monitoring, configuration control, release support and operational review.
06
Experience and channel design
Patient, staff, kiosk, queue display and partner experiences aligned to the hospital journey.
Readiness
What we verify before a workflow becomes operational.
01
People
Named roles can complete normal and exception scenarios with the right access and support route.
- Role matrix
- Scenario training
- Escalation path
02
Process
The workflow has clear ownership, approvals, correction paths and completion criteria.
- Normal flow
- Exceptions
- Reversal or correction
03
Data
Agreed master and migrated data is profiled, reconciled and approved for the intended use.
- Mapping
- Rehearsal
- Reconciliation
04
Technology
Interfaces, devices, printing, performance, monitoring, fallback and recovery have been exercised in scope.
- Connectivity
- Operational checks
- Recovery path
Swaves Health
Build the right scope around your hospital.
Start with the facilities, journeys and operating constraints that matter most.